Cancellation policy

Cancellation & Refund Policy

• Overview: You may cancel an order within 24 hours of purchase for a full refund. After 24 hours, orders are processed and may not be cancelled if already shipped or fulfilled.

• Returns & Exchanges: We accept returns of unworn, unwashed items with original tags within 14 days of delivery for an exchange or store credit. Returns for a refund are accepted within 14 days of delivery and will be refunded to the original payment method.

• Final sale items: Items marked “Final Sale” or discounted clearance items are not eligible for return, exchange, or refund.

• Shipping & return costs: Customers are responsible for return shipping unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping method; we are not responsible for lost return packages.

• Refund processing: Refunds are processed within 5–10 business days after we receive and inspect the return. It may take additional time for your bank or card issuer to post the credit.

• Damaged or incorrect items: If you receive a defective or incorrect item, contact us within 7 days of delivery with photos and order details. We will provide a prepaid return label and send a replacement or issue a full refund.

• Digital products & services: Digital downloads, gift cards, and custom/personalized orders are non‑refundable unless there is a proven defect or error on our part.

• Cancellations by us: We reserve the right to cancel orders due to inventory errors, pricing errors, or suspected fraud. If we cancel, we will notify you and issue a full refund.

• How to request: To cancel or request a return, contact support at [sunangels.co] with your order number and reason. Include photos for damaged items.

• Legal & exceptions: This policy is subject to local consumer protection laws and may be adjusted to comply with those laws.